Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Salesforce Product Owner driving the evolution of Salesforce platform at Smartbox Group. Collaborating closely with stakeholders to maximize platform adoption and meaningful business impact.
Responsibilities
- Contribute to and execute the Salesforce product vision, roadmap, and backlog
- Lead initiatives focused on automation and optimisation of customer acquisition flows, portfolio management, and sales service processes
- Gather, analyse, and prioritise business requirements across teams
- Translate requirements into clear user stories, acceptance criteria, and functional specifications
- Lead agile ceremonies including backlog refinement, sprint planning, reviews, and demos
- Partner with Salesforce Administrators, Developers, and Architects to deliver scalable, high-quality solutions
- Ensure alignment with Salesforce best practices, governance, security, and data standards
- Manage stakeholder expectations through clear communication and regular updates
- Drive user adoption through change management, training, and continuous feedback loops
- Measure success using KPIs, user feedback, and business outcomes
Requirements
- Proven experience as a Product Owner, Product Manager, or similar role working with Salesforce
- Strong functional knowledge of Salesforce (e.g. Sales Cloud, Service Cloud, custom objects, automation)
- Experience working in Agile/Scrum environments
- Ability to translate complex business needs into practical technical solutions
- Excellent stakeholder management and communication skills
- Analytical mindset with a strong focus on value delivery and continuous improvement
- Nice to Have: Salesforce certifications (Administrator, Platform App Builder, or similar)
- Experience with system integrations and third-party Salesforce applications
- Background in CRM transformation, RevOps, or enterprise platform ownership
Benefits
- Ownership of high-impact initiatives on a critical business platform
- High visibility and close collaboration across teams
- Opportunities to shape product strategy and long-term platform vision
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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