Product Owner driving the vision, delivery, and continuous improvement of digital products at Smartbox Group. Collaborating with stakeholders and teams to ensure business alignment and value delivery.
Responsibilities
Contribute to and execute the Salesforce product vision, roadmap, and backlog
Lead initiatives focused on automation and optimisation of customer acquisition flows, portfolio management, and sales service processes
Own and manage the product backlog, ensuring priorities are clear and aligned with business objectives
Gather, analyse, and translate business requirements into well-defined user stories and acceptance criteria
Collaborate with cross-functional teams (engineering, design, operations) to deliver high-quality product increments
Lead agile ceremonies, including backlog refinement, sprint planning, reviews, and demos
Balance stakeholder expectations, technical constraints, and delivery timelines
Track product performance using KPIs, user feedback, and data insights
Drive continuous improvement, change management, and user adoption
Requirements
Proven experience as a Product Owner, Product Manager, or in a similar role
Strong understanding of agile product development methodologies (Scrum, Kanban)
Excellent communication and stakeholder management skills
Ability to prioritise effectively and make data-informed decisions
Experience working with cross-functional teams in a fast-paced environment
Strong problem-solving mindset with a focus on user and business value
Nice to Have: Experience working with CRM platforms or enterprise business systems
Salesforce experience or familiarity (e.g. Sales Cloud, Service Cloud, or platform customisation)
Experience with system integrations or third-party applications
Product or agile certifications (CSPO, SAFe, or similar)
Benefits
Ownership of high-impact initiatives on a critical business platform
High visibility and close collaboration across teams
The opportunity to shape product strategy and long-term platform direction
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