Analyst supporting customer journey mapping at Stefanini. Engaging in customer experience improvements for financial services and insurance products.
About the role
- Customer Service Team Leader for the Italian market managing a team to deliver exceptional service. Leading with empathy and process improvements while ensuring team engagement in a high-performing environment.
Responsibilities
- Lead and inspire a customer service team for the Italian market
- Ensure exceptional service levels and handle escalations
- Monitor team KPIs and collaborate with cross-functional teams
- Promote team engagement and culture
Requirements
- Experience leading customer service teams
- Strong communication skills
- Empathy in customer interactions
- Ability to analyze customer feedback and KPIs
Benefits
- Health insurance
- Professional development opportunities
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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