Senior Director of Sales Strategy and Operations at Equinix driving revenue optimization through strategic partnerships. Manage sales strategy and analytics to enhance productivity and performance.
About the role
- Senior Customer Operations Executive for a betting exchange company. Handling complex customer queries and mentoring team members for operational excellence.
Responsibilities
- Provide outstanding customer support via email, live chat, and social media
- Manage high-complexity cases including KYC, payments, settlements, technical troubleshooting, and safer gambling concerns
- Ownership of escalated issues, ensuring timely and accurate resolutions
- Supervise and mentor junior team members, providing guidance and quality assessment
- Support the Customer Operations manager in maintaining SLAs and ensuring shift efficiency
- Assist with onboarding and training new joiners
- Identify customer pain points and operational pain points, proactively suggesting improvements
- Ensure all customer interactions adhere to internal policies and external regulations
Requirements
- Excellent written and verbal communication skills, English level C2 essential
- Minimum 12+ months in Customer Operations/Support, ideally within the iGaming or Fintech industries
- Proven experience handling escalations and complex queries
- Outstanding attention to detail, problem solving and time management skills
- Ability to handle high-pressure situations and manage multiple queries simultaneously
- Knowledge of sports betting and exchange platforms, keen interest in sports
- Familiarity with UKGC, MGA and SGA regulatory requirements (nice to have)
- Additional languages, especially Swedish (nice to have)
Benefits
- Competitive salary package
- Dynamic and collaborative work environment
- Health, Wealth, Lifestyle and Development benefits
- Shared meals provided by our chefs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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