Senior Engineer in Product Forward Deployed team validating AI features with customers and shaping the product roadmap at Salesforce. Collaborating with client teams to provide innovative solutions and best practices.
About the role
- ICT Support-Engineer providing customer support and handling technical issues for cloud and IT services. Collaborating with clients and maintaining network systems in a hybrid environment.
Responsibilities
- Acts as a competent point of contact for our customers
- Performs on-site commissioning of client, server, and network systems
- Covers assigned helpdesk days
- Responsible for receiving, qualifying, and prioritizing incidents and support requests
- Troubleshoots and resolves incidents largely independently within the scope of your expertise
- Opportunity to gradually take operational responsibility for individual SLYNET services
- This includes serving as the technical contact, maintaining, and further developing the service
Requirements
- ICT specialist (Informatiker EFZ) with at least 1 year of professional experience, or suitable career changers
- Broad-based IT knowledge in Microsoft systems and cloud environments
- Independent problem solving through an analytical and structured working approach
- Strong willingness to learn and quick grasp of new concepts
- Knowledge of Windows Server and client systems, remote desktop environments, Active Directory, virtualization solutions, and IP networking
- Enjoys direct customer contact
- Willingness to participate in on-call duty
- Fluent written and spoken German and ability to communicate in English
- French language skills are an advantage
- Team-oriented work style with a sense of responsibility and reliability
Benefits
- Varied responsibilities with development potential and freedom to contribute your own ideas
- Diverse customer base
- Young, dynamic, and collegial team
- Open corporate culture where employees are involved in decision-making
- Dynamic, owner-managed company in the growing cloud services market
- Flexible hybrid working model possible
- Ability to plan your working hours within a defined framework
- No open-plan offices; personalized workspace setup
- 50% contribution toward covered and reserved parking
- Budget to choose your own hardware from the company catalog
- Continuous feedback through OKR (Objectives and Key Results)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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