Chief Information Officer responsible for architecting the Bank's technology vision and managing IT functions. Leading transformation initiatives and ensuring compliance within the banking industry.
About the role
- Chief of Staff to the CTO at Sitemate, improving operational efficiency and systems in construction software. Working closely with engineering and product teams to drive productivity.
Responsibilities
- Owning and evolving SIFT (System for Insights, Feedback & Trends), using AI to analyse customer and prospect feedback across channels
- Designing and maintaining feedback, NPS, and insight pipelines that teams actually use
- Coordinating KPI, SLA, and delivery metrics across Product and Engineering
- Working with teams to improve delivery velocity, quality, and predictability
- Supporting the rollout and adoption of AI tools, including measuring usage and impact
- Reducing operational load on the CTO and PGMs by absorbing admin, coordination, and tooling work
- Acting as a thought partner to Product, Design, Engineering leadership on priorities, trade-offs, and execution
Requirements
- Enjoys working at the intersection of people, systems, and technology
- Thinks in workflows and outcomes, not just tools or frameworks
- Is comfortable with ambiguity and enjoys shaping problems before solving them
- Can work credibly with engineers, product managers, and senior leaders
- Cares deeply about execution quality
- Is excited by AI as an enabler, and curious about how it actually changes day-to-day work
- Strong operational and systems thinking
- Ability to turn messy inputs (feedback, data, requests) into clear outputs
- Clear written and verbal communication
- Experience working closely with Product and Engineering teams
- Nice to Have: Experience in Product Ops, Engineering Ops, TPM, or similar roles; Exposure to delivery analytics, or developer experience tooling; Experience supporting leadership teams (CTO, Heads of Product/Engineering); Experience working in scaling or high-growth environments
Benefits
- Competitive, performance-based remuneration
- Equity options - own a piece of what you’re helping to build
- 20 days of paid annual leave, plus sick, carer’s, and compassionate leave
- Paid parental leave - 16 weeks for primary carers, 6 weeks for secondary carers (including adoption and stillbirth support)
- Professional growth budget and a transparent career development framework
- Laptop and home-office setup budget
- Flexible work - remote or hybrid, plus the ability to work from anywhere for a few weeks each year
- Community & connection - weekly team lunches, global offsites, and our signature “Life Story” sessions
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