Transactions Manager at JLL managing lease transactions and fostering client relationships in commercial real estate. Handling high - volume environments and maintaining critical performance metrics for clients.
About the role
- IT Manager leading offshore support teams for enterprise integrations at Signet Jewelers. Ensuring operational excellence and stability of critical business systems with hands-on oversight.
Responsibilities
- Manage and lead an offshore, vendor-based L2 production support team.
- Establish clear performance expectations, accountability measures, and service delivery standards across all L2 resources.
- Foster a culture of collaboration, ownership, continuous improvement, and operational excellence within an offshore delivery model.
- Actively manage vendor relationships, including performance reviews, issue escalation, staffing needs, and contract adherence.
- Provide coaching, mentoring, and development guidance to ensure technical depth and production readiness across the L2 team.
- Own L2 support for enterprise integrations built on AWS services and Informatica.
Requirements
- 10+ years of IT experience, including significant experience in production support and operations
- 5+ years of experience managing production support teams, including offshore and vendor-based delivery models.
- Strong background supporting enterprise integration platforms, preferably leveraging AWS services, Informatica, and SFTP-based integrations.
- Demonstrated experience managing vendor-based delivery models and driving accountability across partners.
- Hands-on experience using Jira Service Management and Confluence to manage operational demand and production knowledge.
- Strong listening, verbal, and written communication skills with the ability to translate technical information into understandable terms for varied audiences.
Benefits
- Competitive healthcare, dental & vision insurance
- 401(k) matching after one year of employment
- Generous time off + company holidays
- Merchandise discount
- Learning & Development programs
- Much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Clinical Services Manager enhancing diabetes care through training and partnerships with healthcare providers. Focused on patient - centric solutions and clinical education across multiple settings.
Regional Manager for Retail Field Sales at Stanley Black & Decker. Leading territory sales efforts and team development while driving sales and implementing marketing initiatives.
Production Manager at Paramount managing high - tempo marketing production engine. Delivering best - in - class post - production services while ensuring smooth asset flow through post - production.
Store Manager responsible for managing service and operational goals at Grainger branch. Leading talent excellence and ensuring customer satisfaction at the location.
Marketplace Manager overseeing strategy and performance of Camicado's marketplace. Responsible for market growth and partner relations, ensuring superior customer experience.
Commercial Manager prospecting new clients in transportation and logistics, leveraging consultative sales in Brazil. Responsible for growing insurance solutions for logistics operations.
Account/Projectmanager responsible for managing projects and client relationships at ACT.agency. Coordinating, planning, and ensuring quality of creative deliverables in Amsterdam's Houthavens.
Testmanager*in for software testing related to web projects in the automotive field. Role involves test planning, coordination, and reporting in a hybrid work environment.
Clinical Medical Manager at Novo Nordisk facilitating clinical trials in Oceania. Collaborating with healthcare professionals to drive impactfulclinical activities and patient outcomes.