Marketplace Manager overseeing strategy and performance of Camicado's marketplace. Responsible for market growth and partner relations, ensuring superior customer experience.
Responsibilities
Strategic and commercial direction of Camicado's Marketplace;
Management of performance indicators (portfolio management, take rate, churn, sales, etc.);
Responsible for defining the 360° strategy (organic and performance campaigns);
Strategic role focused on boosting Marketplace performance;
Continuous alignment with peer areas across the company, such as Marketing, IT and Logistics;
Management and development of the team;
Monitor and analyze performance indicators (GMV, margin, sell-out, conversion, SLA, service level);
Attention and focus on NPS (internal and external customers);
Ensure governance of pricing, product mix, assortment and competitiveness;
Work integrally with internal areas such as Marketing, Logistics, Pricing, Finance and Technology;
Lead direct and indirect teams, promoting development, engagement and high performance;
Identify opportunities for continuous improvement in operational processes and in the customer experience.
Requirements
Bachelor's degree in Business Administration, Marketing, Economics, Engineering or related fields;
Solid experience managing marketplaces, e-commerce or digital channels;
Strong analytical skills, with mastery of KPIs and data-driven decision making;
Experience in commercial negotiations and strategic partner management;
Experience managing teams and projects;
Intermediate/advanced Excel and familiarity with BI tools;
Experience with marketplace expansion projects (seller onboarding, 1P/3P) is a plus;
Experience in large companies, digital retail or marketplace ecosystems is a plus;
Experience with commission structures and commercial campaigns is a plus;
Be hands-on.
Benefits
Commuting allowance (Vale-Transporte) and/or company shuttle for positions at our distribution centers (CDs)*
Meal voucher / Food allowance
Christmas gift basket
Home office allowance (for hybrid or remote employment contracts)*
Multi-purpose purchasing card
Employee discount at our stores
Health insurance
Dr. Be (telemedicine, telepsychology, nutritional coaching and sports coaching)
Wellhub (Gympass)
Programs and campaigns designed to promote self-care, health and wellbeing for our employees and their families
Balance methodology applied to leadership and teams to strengthen communication and recognition, wellbeing, and work style/tools
Dental plan
Univers – discounts at Raia and Drogasil pharmacies
Pet health plan
Running coaching
Discounts on universities, schools, language courses and professional training
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