Hybrid Director, Field Operational Engineering

Posted 12 hours ago

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About the role

  • Director of Operational Engineering initiating systems to enhance experiences for aviation team members and customers. Leading the development of operational engineering initiatives for Signature Aviation.

Responsibilities

  • Develop and implement strategic initiatives to enhance operational system capabilities aligned with the company's overall objectives and long-term vision.
  • Evaluate emerging technologies and trends to identify opportunities for innovation and improvement.
  • Manage day-to-day activities of operational systems to ensure seamless functionality and efficiency.
  • Identify and implement improvements to optimize efficiency, reduce costs, and enhance performance.
  • Lead the strategy, design, and execution of scalable and secure platforms leveraging modern engineering practices.
  • Build and manage cross-functional, high-performing engineering pods aligned with business products and capabilities.
  • Champion Agile methodologies to ensure rapid, iterative delivery of solutions.
  • Guide architectural decisions involving microservices, cloud-native, scalable, and resilient solutions (web and mobile).
  • Oversee integration with key enterprise systems, including Digital Channels, CRM platforms, pricing engines, payment gateways, and external services.
  • Promote a DevOps culture ensuring reliability, scalability, and observability of platforms.
  • Partner closely with Product, Design, and Business stakeholders to align engineering outcomes with business value.
  • Identify and mitigate risks related to data security, privacy, and regulatory compliance.

Requirements

  • Bachelor's degree in Business Administration, Operations Management, Information Technology, or a related field; Master's degree preferred.
  • Proven experience (10+ years) in engineering leadership roles, preferably in large-scale enterprise or engineering environments.
  • Strong background in OMS, POS, Web & Mobile Apps, microservice architecture, and API-first integrations.
  • Experience implementing Agile product operating models and delivering solutions for operations via iterative sprints.
  • Strong understanding of operational process optimization, project management, and technology-driven solutions.
  • Proficiency in Lean, Six Sigma, or other process improvement methodologies.
  • Excellent leadership, problem-solving, and decision-making skills.
  • Strong communication and stakeholder management abilities.
  • Experience managing budgets and vendor relationships.

Benefits

  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement
  • Training and Development
  • Employee Assistance Program (EAP) & Perks

Job title

Director, Field Operational Engineering

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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