Lead IT support team for Sonata application at M&G Global Services. Responsible for defect management, SQL scripting, and collaboration with platform engineers in a dynamic environment.
Responsibilities
Lead the IT support team consisting of Sonata SMEs and any other area
Incident management: investigation, communication, work-around development and resolution in collaboration with others.
Defect Triage and resolution independently and in collaboration with others.
SQL database scripting/scanning for analysis, data integrity, reporting and data changes.
Identification and development of improvement opportunities within processes, applications and application monitoring.
Integrate change and run model for the supporting applications wherever feasible
Collaborate with other platform teams to resolve queries and provide help to other team members to deal with complex queries.
Work alongside Platform Engineers to stay up to date on the latest updates to the Wealth Agile Studio.
Functional working and Technical understanding of Sonata product
Requirements
At least 5 years’ experience supporting applications with strong SQL skills, preferably using Oracle software.
Proven track record in Data Analysis and the ability to relate data and IT processes to meet and enhance Business requirements.
Experience of managing defects/issues with the ability to troubleshoot, conduct technical analysis, identify wider impacts, and take ownership to resolution.
Excellent verbal and written interpersonal skills with ability to provide accurate and relevant information to the correct technical level of content.
Intermediate/advanced level of understanding of Excel.
Self-motivated team player with the ability to drive decisions and influence others.
Ability to succeed in a fast paced, high growth work environment.
Ability to learn and adopt new technologies.
Sonata Platform product expert knowledge including functional and technical
Experience in shell scripting using Javascript, Maestro or Python.
Experience with UK Wrap Platform Applications/Products like Retirement Account, Bonds, ISA, SIPP.
Experience using Agile Development and tools e.g. Jira, Confluence.
Master’s in Business or B. Tech or any other equivalent certifications
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