Analyst role conducting data analyses and reporting on LLMO initiatives for dentsu. Collaborating with technical, content, and client teams to drive data - driven decisions.
About the role
- Customer Account Lifecycle Analyst managing asset records and service contracts for Siemens Healthineers. Enhancing customer satisfaction through collaboration with internal and external partners while supporting improvement projects.
Responsibilities
- Own the order-to-invoice relationship with external customers for assets, service contracts, and T&M events.
- Build relationships with internal partners, including Sales Representatives, Regional Service Managers, Performance Controlling, to effectively manage your assigned territory.
- Collaborate with Collections department to resolve invoice disputes and support timely customer payments.
- Support in improvement and digitalization projects within the organization, leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
- Conduct problem analysis and support corrective actions using RCCA (Root Cause & Corrective Action) tools and methodologies.
- Participate in SAP project, including gathering business requirements, creating documentation, and supporting User Acceptance Testing (UAT).
Requirements
- 5+ years of professional experience in accounting and/or finance (preferred)
- BS/BS in Accounting, Finance, Business, or related field (preferred)
- Proficient with MS Office tools (strong Excel skills are essential; experience with PowerApps is a plus)
- Experience working in SAP (preferred)
- Solid understanding of IFRS standards, with the ability to research booking activities, resolve discrepancies, and influence key financial KPIs.
- Experience in process improvement, digitalization, project management, or similar roles.
- Strong interpersonal and communication skills, with the ability to interact effectively across all organizational levels.
- Demonstrated change management capabilities.
- Ability to travel up to 7% as needed.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Job title
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