Hybrid Mid-level Operations Analyst – Accredited Network

Posted last month

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About the role

  • Analyst managing the accredited network for Shop Mercantil, ensuring quality and compliance in contracts and operations. Focus on performance indicators, audits, and operational contact.

Responsibilities

  • Manage and monitor the accredited network, ensuring quality and contract compliance;
  • Track performance indicators (response time, satisfaction, costs);
  • Conduct audits and process analyses to identify improvements;
  • Serve as the operational point of contact between accredited providers and the company, resolving operational requests;
  • Produce management reports and support strategic decision-making;
  • Participate in projects to expand and qualify the accredited network.

Requirements

  • Bachelor's degree in Administration, Economics, Industrial Engineering, Business Management or related fields;
  • Operational process management: monitoring accredited network flows (clinics, hospitals, suppliers);
  • Data analysis tools: advanced Excel, Power BI, SQL for reports and KPIs;
  • Corporate systems: ERP, CRM and provider management platforms;
  • Rules and regulations: knowledge of compliance, contracts and internal policies;
  • Quality management: monitoring service standards and SLAs (Service Level Agreements);
  • Previous experience managing an accredited network (healthcare, insurance, employee benefits);
  • Experience in negotiation and supplier relationship management;
  • Familiarity with continuous improvement methodologies (Lean, Six Sigma);
  • Experience in process audits and compliance analysis.

Benefits

  • Meal allowance or food voucher;
  • Transportation voucher;
  • Private pension plan;
  • Access to Meu+ services;
  • All positions are also open to candidates with disabilities (PWD).

Job title

Mid-level Operations Analyst – Accredited Network

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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