Analyst managing the accredited network for Shop Mercantil, ensuring quality and compliance in contracts and operations. Focus on performance indicators, audits, and operational contact.
Responsibilities
Manage and monitor the accredited network, ensuring quality and contract compliance;
Track performance indicators (response time, satisfaction, costs);
Conduct audits and process analyses to identify improvements;
Serve as the operational point of contact between accredited providers and the company, resolving operational requests;
Produce management reports and support strategic decision-making;
Participate in projects to expand and qualify the accredited network.
Requirements
Bachelor's degree in Administration, Economics, Industrial Engineering, Business Management or related fields;
Operational process management: monitoring accredited network flows (clinics, hospitals, suppliers);
Data analysis tools: advanced Excel, Power BI, SQL for reports and KPIs;
Corporate systems: ERP, CRM and provider management platforms;
Rules and regulations: knowledge of compliance, contracts and internal policies;
Quality management: monitoring service standards and SLAs (Service Level Agreements);
Previous experience managing an accredited network (healthcare, insurance, employee benefits);
Experience in negotiation and supplier relationship management;
Familiarity with continuous improvement methodologies (Lean, Six Sigma);
Experience in process audits and compliance analysis.
Benefits
Meal allowance or food voucher;
Transportation voucher;
Private pension plan;
Access to Meu+ services;
All positions are also open to candidates with disabilities (PWD).
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