About the role

  • Collaborate with clients to evaluate safety and social needs, housing history and barriers, financial management and budgeting, and develop and achieve individualized goals
  • Maintain a caseload of between 12-18 clients at a time, providing client-centered, trauma-informed services
  • Provide mobile advocacy services by regularly meeting with clients in a safe location in the community
  • Engage with clients to create individualized safety plans and educate clients on the dynamics of domestic violence
  • Identify resources to help clients increase their levels of physical and emotional safety
  • Assist clients in filing for protective orders and support clients with court accompaniment
  • Collaborate with clients to develop sustainable budgets and facilitate connections to financial literacy programs
  • Utilize the housing-first model to develop focused and individualized service plans
  • Provide housing search assistance to clients by identifying leads, assisting with applications, and attending tours
  • Establish relationships with local properties and landlords and advocate on behalf of clients
  • Educate clients on tenant rights and responsibilities and housing discrimination law
  • Coordinate the provision of monthly rental assistance and track all payments provided
  • Document all communication with clients in detailed case notes; ensure client files and data are regularly updated
  • Ensure services are implemented in accordance with agency philosophy, best practices, grant requirements, and all applicable federal, state, and local regulations
  • Partner with community providers and allied professionals to ensure the delivery of comprehensive, wraparound services
  • Participate in regular trainings, staff meetings, and one-on-one supervision meetings with the Senior Case Manager
  • Proficiently utilize Microsoft Office software as a part of day-to-day work requirements
  • Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect, and Empowerment
  • Perform other duties deemed necessary to support the program and agency

Requirements

  • A bachelor’s degree in social work/human services/related field or commensurate experience
  • 1+ years of human services or direct services experience
  • Strong written and oral communication skills
  • Ability to prioritize competing priorities and make sound judgements
  • Ability to complete tasks while navigating frequent interruptions
  • Ability to deliver creative, resourceful solutions to unique challenges
  • Strong organizational and time management skills
  • Valid Driver’s License and reliable transportation
  • Ability to regularly attend in-person meetings
  • Flexibility to work outside of normal business hours when needed (excluding weekends)
  • Experience providing services to survivors of domestic violence and/or people experiencing homelessness (preferred)
  • Fluency in a language other than English (ex. Spanish, Dari, Arabic, Vietnamese, Amharic, Mandarin) (preferred)
  • Annual TB Test is required (physical requirement)
  • Ability to sit or stand for long periods (physical requirement)
  • Ability to lift items weighing 10-20 pounds (physical requirement)

Benefits

  • Medical, Dental & Vision Insurance
  • 401K contributions with a 4% employer match
  • 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
  • Two Semi-Annual Team Building Events

Job title

Rapid Re-Housing Case Manager

Job type

Experience level

Junior

Salary

$52,000 - $56,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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