Server Engineer at Shake Shack maintaining reliability, scalability, and security of end user computing and Shack systems. Managing image deployment, troubleshooting, and collaborating across departments for system improvements.
Responsibilities
Develop, test, and maintain images for critical systems including POS servers, desktops, tablets, etc.
Own and continuously improve desktop provisioning automation, ensuring the best experience for our corporate and restaurant end users for both new and replacement desktops and laptops.
Coordinate with 3rd parties to stage and configure equipment pre-deployment
Manage, maintain, patch, and coordinate deployments to enterprise Windows, Mac, Teams rooms, and iOS systems leveraging JAMF, Meraki MDM, Teams administration, and Intune.
Acts as escalation point for Shake Shack IT Support Team, troubleshooting and resolving advanced endpoint technical problems.
Accountable for meeting KPIs and SLAs, assisting management and the team by developing automations and enhancements to improve end user experience, patching levels, and system uptime.
Requirements
Demonstrated experience supporting brick and mortar location and corporate end user computing in a 250+ location enterprise
Experience coordinating activities with 3rd party vendors supporting engineering, staging, site installations, and testing, etc.
Experience collaborating with various business units including Finance, Project Management, Security, and Network teams.
Proven image management experience
Hands-on experience with POS and store technology
Experience with Intune and JAMF MDM
Strong understanding of MDM concepts and processes
Practiced with Microsoft Graph and PowerShell scripting
Understanding of Azure governance and M365 licensing
Benefits
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities *Eligibility criteria applies
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