Hybrid IT Server Engineer

at Shake Shack

• Job title: IT Server Engineer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $103,050 - $135,300 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, iOS, Jamf
• Location requirements: Hybrid, New York City, United States

About the role

• Server Engineer at Shake Shack maintaining reliability, scalability, and security of end user computing and Shack systems. Managing image deployment, troubleshooting, and collaborating across departments for system improvements.

Responsibilities

• Develop, test, and maintain images for critical systems including POS servers, desktops, tablets, etc.
• Own and continuously improve desktop provisioning automation, ensuring the best experience for our corporate and restaurant end users for both new and replacement desktops and laptops.
• Coordinate with 3rd parties to stage and configure equipment pre-deployment
• Manage, maintain, patch, and coordinate deployments to enterprise Windows, Mac, Teams rooms, and iOS systems leveraging JAMF, Meraki MDM, Teams administration, and Intune.
• Acts as escalation point for Shake Shack IT Support Team, troubleshooting and resolving advanced endpoint technical problems.
• Accountable for meeting KPIs and SLAs, assisting management and the team by developing automations and enhancements to improve end user experience, patching levels, and system uptime.

Requirements

• Demonstrated experience supporting brick and mortar location and corporate end user computing in a 250+ location enterprise
• Experience coordinating activities with 3rd party vendors supporting engineering, staging, site installations, and testing, etc.
• Experience collaborating with various business units including Finance, Project Management, Security, and Network teams.
• Proven image management experience
• Hands-on experience with POS and store technology
• Experience with Intune and JAMF MDM
• Strong understanding of MDM concepts and processes
• Practiced with Microsoft Graph and PowerShell scripting
• Understanding of Azure governance and M365 licensing

Benefits

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance*
• Employer Paid Life and Disability Insurance*
• 401k Plan with Company Match*
• Paid Time Off*
• Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities *Eligibility criteria applies