Entry-level remote engineering role providing technical support services at NTT DATA. Responsible for troubleshooting and resolving technical incidents effectively in a diverse environment.
Responsibilities
Provide a professional remote technical support service to clients
Troubleshoot technical enquiries
Document all incidents and service requests
Collaborate with IT support teams to resolve issues
Requirements
Bachelor's degree or equivalent in information technology, computer science, or a related field is preferred
Basic experience in a service desk or helpdesk role
Knowledge of networking concepts and protocols
Familiarity with end-user computing technologies
Proficiency in using network monitoring and troubleshooting tools
Benefits
Diverse and inclusive workplace
Opportunity for professional growth and development
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