Perform payroll management and administration tasks at Comerc Energia, a leader in Brazil's energy transition. Ensure compliance with labor laws and organizational policies while managing personnel documentation.
About the role
- IT Support Specialist providing helpdesk and technical support for internal users. Handling user accounts, installations, and IT documentation while ensuring smooth operation of systems.
Responsibilities
- Receive, process and document support requests through our helpdesk system
- Provide telephone support and guidance to internal users for technical questions and IT issues
- Manage and administer user accounts in Active Directory
- Install, configure and maintain client systems (LeafOS/Windows)
- Support patch management and software deployment to clients
- Contribute to IT projects and continuously optimize our internal processes
- IT documentation: maintain manuals, FAQ articles and knowledge base entries
- Hardware management: set up, distribute and maintain workstation hardware (PCs, notebooks, peripherals)
- Monitoring: oversee systems and services to detect disruptions early
Requirements
- Completed vocational training as an IT specialist in system integration or equivalent qualification
- Experience in first-level support
- Excellent German language skills
- Commitment, team spirit, strong communication skills and a customer-oriented mindset
- Valid driver's license (Class B)
Benefits
- Value-driven team and family culture
- Individual training and development in the SEMCO Learning Workshop
- Health promotion measures, including bike leasing
- Company pension plan
- Structured onboarding process
- Permanent employment contract
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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