Hybrid Credit Controller – Specialty

Posted 18 minutes ago

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About the role

  • Managing the collection of premiums and fees, ensuring accounts are settled promptly and in full compliance with regulatory and client requirements.
  • Work closely with brokers, underwriters, and internal stakeholders to resolve queries, reconcile discrepancies, and build strong relationships that support smooth payment processes.
  • Ownership of monitoring outstanding debt, allocating cash, and maintaining clear, up-to-date records.
  • Produce meaningful management information reports and ensure compliance with FCA, Lloyd’s, and internal policies.

Requirements

  • Proven background in premium and fee collections within the insurance market.
  • Experience with Electronic Claims Filing is essential.
  • Strong understanding of Lloyd’s processes and practices.
  • Experience with SAP or similar financial platforms is desirable.
  • Able to work to deadlines and performance targets with self-motivation and focus.
  • Skilled in prioritising a high-volume workload, especially during month-end cycles.
  • Demonstrates a strong ability to resolve issues independently and effectively.
  • Tenacious, proactive, and accountable with a strong “can-do” approach.
  • Excellent verbal and written communication, with strong negotiation capabilities.
  • High level of accuracy and ability to perform under pressure.
  • Confident user of Microsoft Office, particularly Excel.
  • Comfortable working in fast-paced, high-pressure settings.
  • Able to engage effectively with senior stakeholders and non-financial colleagues.
  • Capable of identifying issues and solving complex problems independently.
  • Strong ability to meet strict deadlines and manage competing priorities.
  • Willing to support colleagues beyond formal responsibilities.
  • Handles confidential information with the utmost care and professionalism.

Benefits

  • Competitive salary based on skills and experience
  • Holiday allowance of 25 days plus bank holidays
  • Hybrid working options (office and home)
  • Private healthcare plan (including pre-existing conditions)
  • Life assurance
  • Group Income Protection
  • Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
  • Employee assistance programme for wellbeing support
  • Discounts on various products and services

Job title

Credit Controller – Specialty

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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