Operations Manager for leading the Commercial Adjusting team across Scotland and Northern Ireland at Sedgwick. Supervising claims handling and ensuring strong service delivery for insurer clients.
Responsibilities
Lead and support a high‑performing Commercial Property Adjusting team
Provide day‑to‑day leadership, mentoring and development to your team
Drive performance, manage financial targets, and ensure compliance with Sedgwick processes and regulatory requirements
Work closely with insurer clients, brokers, and internal partners
Build trusted relationships and ensure claims are handled with professionalism, fairness and efficiency
First‑class written and verbal communication, with confidence engaging stakeholders at all levels
Strong IT capability and the ability to maintain accurate, high‑quality electronic files
Ability to prioritise, manage deadlines and maintain control under pressure
Skilled in building effective working relationships and supporting colleague development
Experience coaching, mentoring and conducting structured performance discussions
Understanding of regulatory expectations, including vulnerability awareness and the Consumer Duty Act
Insight into how team performance influences financial outcomes and client satisfaction
Benefits
Competitive salary taking into account skills, experience and qualifications
Fully funded company vehicle or cash in lieu allowance
A Self Invested Personal Pension Scheme (SIPP)
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home
Private healthcare plan (including pre-existing conditions)
Life assurance
Group Income Protection
Voluntary benefits – green car scheme, annual medical assessment, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
Employee assistance programme for employee wellbeing
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