Manager driving engagement and maintaining relationships with agents and branch managers at Allianz Malaysia. Collaborating with marketing teams for campaigns and performance management.
About the role
- Operations Manager for leading the Commercial Adjusting team across Scotland and Northern Ireland at Sedgwick. Supervising claims handling and ensuring strong service delivery for insurer clients.
Responsibilities
- Lead and support a high‑performing Commercial Property Adjusting team
- Provide day‑to‑day leadership, mentoring and development to your team
- Drive performance, manage financial targets, and ensure compliance with Sedgwick processes and regulatory requirements
- Work closely with insurer clients, brokers, and internal partners
- Build trusted relationships and ensure claims are handled with professionalism, fairness and efficiency
Requirements
- Experience handling commercial property insurance claims
- Proven people‑management skills
- Confidence in leading high‑performing teams
- First‑class written and verbal communication, with confidence engaging stakeholders at all levels
- Strong IT capability and the ability to maintain accurate, high‑quality electronic files
- Ability to prioritise, manage deadlines and maintain control under pressure
- Skilled in building effective working relationships and supporting colleague development
- Experience coaching, mentoring and conducting structured performance discussions
- Understanding of regulatory expectations, including vulnerability awareness and the Consumer Duty Act
- Insight into how team performance influences financial outcomes and client satisfaction
Benefits
- Competitive salary taking into account skills, experience and qualifications
- Fully funded company vehicle or cash in lieu allowance
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Group Income Protection
- Voluntary benefits – green car scheme, annual medical assessment, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Employee assistance programme for employee wellbeing
- Discounts on various products and services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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