IT Support Specialist providing technical support for hardware and software systems. Collaborating with the IT team to maintain infrastructure and improve workflows in a hybrid environment.
About the role
- IT Support Specialist handling technical support for SEB bank employees in the Baltic region. Providing first-line support on information systems and computer equipment to enhance user experience.
Responsibilities
- 1st level technical support to Banks employees
- Receiving, processing and resolving user applications via telephone and remote desktop management
- Expertly troubleshooting hardware and software issues
- Managing user accounts, access permissions, and password resets with precision
- Handling efficiently application registration and support.
Requirements
- Knowledge of MS Office applications
- User-level knowledge of the Windows operating system;
- Knowledge of ITIL processes;
- Ability to learn quickly and willingness to help others;
- Experience with incident bulletin processing;
- Good Estonian and English language skills to be able to convincingly and easily explain to Baltic users how to perform certain technical actions over the phone.
Benefits
- International opportunities and working environment
- Numerous opportunities to move internally - horizontally and vertically
- Attractive compensation and access to SEB staff banking with exclusive benefits
- Possibilities to reskill by shifting areas/departments and location
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