Business Tools & Process Analyst leveraging data analytics and AI to improve operational workflows at a fintech startup. Collaborating with various teams to design effective automation solutions and reporting frameworks.
Responsibilities
Analyze operational and customer data to identify trends, risks, and performance drivers.
Strategize and build reporting frameworks and dashboards.
Develop predictive models and scoring logic to inform strategic planning.
Collaborate with leaders to identify automation opportunities.
Design, configure, and maintain AI workflows.
Build and iterate on automations to ensure effectiveness.
Requirements
3-5 years in operations, business intelligence, or automation engineering.
Strong expertise in SQL, BI tools (Power BI), and Excel/Sheets.
Hands-on experience implementing AI or workflow automation platforms (e.g., Workato, UIPath, Gainsight automation).
Familiarity with CRM and CX systems like Salesforce, Zendesk, or Gainsight.
Ability to turn raw data into insights and clear recommendations.
Comfortable failing fast and iterating until a solution works.
Benefits
Contact us to get more details about the benefits we offer.
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