Manager Design at Saegus focusing on strategic design transformation for major organizations through data and AI. Leading design initiatives within a creative team to innovate user experiences.
SI
Hybrid Senior IT Service Manager – IT Service Design
Posted 2 months ago
About the role
- Senior IT Service Manager responsible for shaping and maturing IT service portfolio at Social Security Scotland. Leading ITIL service management practices across multiple channels and platforms.
Responsibilities
- Responsible for service management across platforms, multiple channels and services
- Lead and develop a team of experts to deliver service improvements
- Be responsible for overall governance of the management of IT Service Design
- Promote, implement and manage ITIL best practices
- Use data analytics skills to enhance business performance
- Build long-term strategic relationships
Requirements
- Experience of leading an IT service delivery function using the practical application of ITIL, or other relevant ITSM Framework
- Ability to schedule and plan priorities for a large group of technical specialists
- Strong demonstrable project management experience
- Practitioner level knowledge of Agile or Prince 2
- Commitment to continual service improvement
Benefits
- £5,000 annual DDAT pay supplement
- Supportive and inclusive working environment
- Range of employee benefits
- Professional development opportunities
- Flexible working options
Job title
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Degree requirement
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