Staff Backend Engineer at Snap Inc. responsible for designing and operating scalable services and advocating for best practices. Collaborating across teams to innovate and improve the product.
About the role
- Software Engineer Intern developing monitoring solutions at Smart Data Solutions. Focused on incident management and system performance in a healthcare tech environment.
Responsibilities
- Monitoring and Incident Management
- Design, implement, and maintain monitoring solutions to track the health, performance, and availability of software products.
- Performs continuous monitoring of the production state of all assigned customers.
- Proactively identify and address performance bottlenecks, downtime, or anomalies using monitoring tools and dashboards.
- Respond to alerts and incidents, troubleshoot issues, and ensure timely resolution to minimize user impact.
- Recognizes aging transactions and works to resolve issues to keep the transactions moving.
- Sees to it that SDS is meeting turn-around-time and that assigned accounts are current with production every day prior to the start of the US workday.
- Collaborate with support and implementation teams to implement solutions that prevent future incidents.
- Maintain detailed incident logs and provide post-mortem analysis for continuous improvement.
- System Performance and Optimization
- Continuously analyze system metrics and logs to optimize software performance.
- Collaborate with development teams to improve application efficiency and resource utilization.
- Develop and deploy automated processes for monitoring and maintenance tasks.
- Ensure monitoring solutions provide comprehensive coverage across infrastructure, applications, and services.
- Understands and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.
- Tools and Automation
- Develop custom scripts and automation solutions to extend monitoring capabilities.
- Maintain and improve alerting mechanisms to ensure actionable and relevant notifications.
- Collaboration and Communication
- Work closely with product and engineering teams to understand software architecture and performance goals.
- Communicate system health, incidents, and resolutions effectively to stakeholders and team members.
- Documentation and Reporting
- Create and maintain documentation for monitoring configurations, processes, and incident resolutions.
- Generate regular performance reports and analytics to inform stakeholders of system health trends.
- Contribute to the development of standard operating procedures for monitoring and incident response.
- Perform other duties as assigned.
Requirements
- A Junior or Senior, pursuing a 4-year degree in computer science or equivalent degree
- Proficiency with Java and SQL
- Proficiency with Windows operating systems
- Knowledge of relational databases
- Solid problem-solving skills, with attention to detail and a proactive attitude
- Oral Communication
- Written Communication
- Math Aptitude
- Professionalism
- Time Management
Benefits
- A company culture that is authentic, innovative, and collaborative!
- Our most powerful strength is our people!
- We build impactful solutions for our customers - their success is our success!
- A professional development and growth-oriented workplace
- Generous benefits including, health insurance, short-term, and long-term disability
- 401(k) with a company match to provide a better future in your retirement years
- A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day
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