Technical Product Manager responsible for driving innovation on the Hello Registry Platform at CIRA. Collaborating with Product and Engineering leadership to evolve the platform with rigor and clarity.
About the role
- Senior Technical Product Manager leading efforts on Scout’s Service Information platform and improving repair efficiency in digital ecosystem of automotive service.
Responsibilities
- Execute on the product vision, strategy, and roadmap for Scout’s Service Information platform.
- Solve operational challenges related to service documentation, technician guidance, and content delivery.
- Drive the development roadmap for Scout’s integrated service content and repair management systems.
- Oversee modernization of legacy data formats (e.g., XML).
- Collaborate with engineering and content teams to build intuitive interfaces.
- Serve as a trusted advisor to internal and external partners.
- Lead the rollout of service content platforms across Scout workshops and internal teams.
- Collaborate closely with software engineering to ensure scalable, efficient, and secure service content solutions.
- Define KPIs and success metrics for service accuracy, content usability, technician engagement, and integration performance.
Requirements
- 8+ years of product management experience, with a strong emphasis on technical platforms and service tools.
- Proven success in building and launching service-related digital solutions.
- Automotive service operations experience is strongly preferred.
- Experience working within complex system landscapes.
- Strong understanding of system architecture, APIs, different data formats, and cloud technologies.
- Experience with service content platforms, workshop systems, or vehicle communication tools.
Benefits
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
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