Technical Support Specialist handling client environments for Lirio, a behavior change AI company. Collaborating on technical solutions, ensuring quality service, and driving process improvements.
About the role
- Technical Support Engineer providing specialized support in global customer service at Scania. Resolving technical issues and assisting distributors with product diagnostics and documentation.
Responsibilities
- Clarify questions about the operating principles of electrical and mechanical systems, repair methods, parts application, the use of workshop tools, and the information systems used for product diagnosis.
- Perform diagnostics and guide distributors in resolving technical deviations in Scania products or services.
- Modify product configurations according to approved technical specifications when requested by the customer.
- Implement projects and processes aimed at improving technical support for Scania distributors and dealers.
- Serve as a point of contact for one or more markets, handling topics relevant to distributors within the scope of technical support.
- Participate in daily meetings with the GCS group in Sweden and other global units to find solutions for complex technical problems.
- Undertake short-term exchanges at other GCS units to share knowledge, deliver training, and understand customer needs and local cultural aspects.
Requirements
- Bachelor’s degree in Engineering (Mechanical, Electrical/Electronics, or Automation).
- Knowledge of automotive communication networks (CAN, Ethernet, DoIP).
- Fluent English (daily contact with headquarters).
- Intermediate knowledge of Microsoft Office.
- Availability for occasional travel.
- Intermediate Spanish is considered a plus due to frequent contact with countries in the Americas.
- Specialization in electrified vehicles (BEV/Hybrid) is also considered a plus.
Benefits
- Newborn welcome package; program for pregnant employees; extended maternity leave; paternity leave; legal assistance; babysitter or daycare allowance; 'Seed of Hope' program (for parents of children with disabilities); Christmas gifts for employees' children up to 12 years old; Gympass; Scania Club (gym, sports court, swimming pool, kiosk, beauty center); recreational activities for employees' children during school holidays.
- Bradesco health insurance; Bradesco dental plan; pharmacy agreement; on-site clinic with various specialties; 'Health Guardians' program (addressing well-being, nutrition, and balance).
- On-site restaurant; meal allowance or food voucher.
- Hybrid work model: 3 mandatory on-site days per week.
- Company shuttle for distances up to 40 km; parking; bicycle parking.
- 'My Tomorrow' program (future planning, longevity, and quality of life); retirement support; life insurance.
- On-site notary and document services; discounts on Volkswagen vehicle purchases; partnership for auto and home insurance with Tokio Marine; on-site Itaú bank branch.
Job title
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