Warehouse Operations Manager responsible for overseeing logistics operations at GXO. Ensure quality standards and effective team management in a 2nd shift role.
About the role
- Senior Operations Manager designing and scaling operations for a fintech platform. Streamlining workflows and ensuring compliance with broker-dealer obligations in a hybrid work environment.
Responsibilities
- Own and evolve the operating model for our broker-dealer entity, including service, supervision support, onboarding, maintenance, trading, and money movement.
- Collaborate closely with Engineering, Product, and Advisory teams to drive innovation through all parts of B-D Operations.
- Act as a cross-functional operator across the Company, identifying inefficiencies, aligning stakeholders, and driving execution across Operations, Product, Engineering, Finance, and Compliance
- Map, redesign, and standardize core workflows including client onboarding / ACATs / account opening, KYC/AML, suitability, Reg BI and advisory documentation, trading, rebalancing, cash management, and billing feeds, client service requests and lifecycle maintenance, advisor transitions and rep onboarding
- Establish and manage the day-to-day operations of Savvy’s Broker-Dealer, including account opening, transaction processing, supervision, and trade surveillance.
- Partner closely with Savvy’s Engineering, Product, and Design teams to identify and implement appropriate platform improvements to support the growth of Savvy’s BD entity.
- Work closely with the CCO and FINOP to ensure adherence to FINRA rules and broker-dealer regulatory obligations.
- Implement supervisory tools and technology for broker-dealer oversight, including email and trade surveillance systems.
Requirements
- 5-8 years of progressive operations experience, ideally within fintech, financial services, or other regulated environments. Direct exposure to broker-dealer operating models is preferred.
- Strong understanding of FINRA broker-dealer operations and the ability to build deeper domain expertise quickly.
- Strong operator instincts: you’ve personally rebuilt workflows, reduced cycle time and error rates, and driven measurable operational improvements.
- Operator with hands-on experience partnering with Product and Engineering teams in a startup or high-growth fintech environment; comfortable translating business problems into scalable systems and automation initiatives.
- Excellent cross-functional communication.
- Extensive experience using third party tools to power operations, including leveraging AI tools (e.g., ChatGPT/Claude, analytics copilots, automation) to speed up research, synthesis, and operational workflows.
- Ability to thrive in a fast-paced, high-pressure, and often ambiguous environment
Benefits
- Competitive salary and equity package
- Unlimited PTO + paid company holidays
- Access to holistic medical, dental, and vision plans
- Company 401(k), Commuter, and HSA/FSA plans
- NYC office in the heart of Manhattan
- Lunch and snacks provided in the office
- Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care
- Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)
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Degree requirement
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