Lead Knowledge Engineer at S&P Global driving data transformation initiatives. Collaborating with technology teams to implement next - generation data architecture and knowledge management solutions.
About the role
- Twilio Flex Engineer customizing cloud-based contact center solutions for international clients. Building communication infrastructure connecting businesses and customers in real-time.
Responsibilities
- Twilio Flex Customization: Extend and customize Twilio Flex for contact center operations, ensuring a seamless experience for agents and customers.
- Workflow Engineering: Configure and manage complex workflows using TaskRouter, Twilio Studio, and serverless functions.
- Omnichannel Integration: Build and maintain communication flows across Voice, SMS, Chat, and WhatsApp.
- System Integration: Develop APIs and handle webhooks to integrate Twilio with CRMs (Salesforce, HubSpot), databases, and third-party tools.
- UI/UX Enhancement: Customize the React-based Flex UI to build agent-facing tools and dashboards that improve operational usability.
- Operational Logic: Implement sophisticated call routing, queue logic, and business rules to optimize contact center performance.
Requirements
- 3+ years of software development experience with a strong grasp of APIs, webhooks, and event-driven systems.
- Hands-on experience with Twilio APIs (Voice, SMS, Video, or Conversations).
- Direct experience with Twilio Flex plugins and TaskRouter is highly preferred.
- Backend: Proficiency in Node.js, Python, or Java for building scalable integrations.
- Frontend: Strong experience with React and TypeScript for UI customization.
- A problem-solver who understands communication systems as a whole, not just isolated APIs.
- Strong spoken and written English skills to collaborate effectively with global stakeholders.
Benefits
- Internet, Electricity, Wellbeing Allowances
- Medical Insurance: Coverage provided for you.
- Performance-Based Bonuses: Rewarding your technical contributions and impact.
- Growth: Annual Bonus and Increments.
- Culture: Company-wide success bonuses.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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