Manager, Commodity driving procurement strategies for goods and services at Royal Caribbean Group. Leading price negotiations and supplier evaluations while ensuring delivery performance in dynamic market conditions.
About the role
- Contract Manager managing cleaning services for a London portfolio. Leading teams, client relations, and ensuring service standards are met.
Responsibilities
- Contract/Site Management of cleaning staff
- Ensure the cleaning service delivery specification is implemented and adhered to
- Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction
- Ensure all client queries and complaints are dealt with in a timely and effective manner
- Ensure that the financial performance of each contract is being controlled to the budgeted requirements
- Maximise the level of business done within each contract by identifying additional opportunities
- Assist the sales team as and when required
- Ensure adequate supplies are onsite
- Recruit, induct and train new staff
- Resolve any disciplinary/ grievance matters in line with company policy and procedure
- Provide guidance, coaching and training to managers and supervisors
Requirements
- Experience in managing multiple commercial cleaning accounts
- Strong management style with experience in recruitment, on-boarding, training and development
- Passionate about people
- Health and Safety qualification or experience in this area
- Client liaison and presentation experience
- Full clean driving licence
Benefits
- £35 – 40k basic salary
- Performance bonus
- 35 days holiday (including bank holidays)
- Company Car or Car Allowance
- Flexible working
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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