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About the role
- Commerce Cloud Success Architect at Salesforce focused on delivering B2C Commerce solutions for large enterprises. Driving customer engagement and consulting to enhance technical architecture and solution design.
Responsibilities
- Engage with Signature Success Plan customers through high-velocity advisory model across multiple engagements
- Provide strategic consultation and recommendations for customers to implement independently
- Serve as a trusted Commerce Cloud SME for the Cloud Success organization
- Translate complex technical concepts for diverse audiences, including stakeholders and Executive Leadership
- Identify and evaluate capability gaps, recommending product enhancements or custom solutions
- Build strong relationships with internal and external business partners to contribute to broader goals
- Collaborate with diverse teams to evaluate technical architecture, optimize performance, and design solutions
Requirements
- 8 years proven experience in enterprise consulting
- 5+ years proven hands-on experience with Salesforce B2C Commerce platform
- Deep understanding of data modelling, integration architectures, and data governance best practices
- Good understanding of B2C Commerce development tools (Script API, Pipelines, OCAPI/SCAPI, PWAKit)
- Understanding of web technologies like HTML, SQL, Javascript, React, XML, JSON, and CSS
- Experience with system architecture design and integration patterns
- Deep understanding of B2C Commerce Merchant Tools with hands-on experience using them to troubleshoot and solve real business challenges
- Good understanding of the relationships between Business Manager, storefront, Einstein configurator and Reports & Dashboards
- Excellent communication skills, and ability to work collaboratively with cross-functional teams
- Customer-centric discovery - ability to ask questions and challenge assumptions with empathy to identify the real problem to solve
- Knowledge of functions outside of Commerce that impact Commerce operations and decision making
- Proactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
- Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
- Salesforce certifications: B2C Commerce Developer, B2C Commerce Architect
- Salesforce Commerce Knowledge: Knowledge in Salesforce Order Management and Salesforce B2B Commerce
- Additional Salesforce certifications (Salesforce Administrator, Experience cloud, Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries or Marketing)
- Familiarity with Salesforce’s technical architecture: APIs, Standard and Custom Objects, APEX, AI concepts, Customer Data Platforms or Data Lakes
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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