Hybrid Success Architect – B2C Commerce

at Salesforce

• Job title: Success Architect – B2C Commerce
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, JavaScript, React, SQL
• Location requirements: Hybrid, Hyderabad, India

About the role

• Commerce Cloud Success Architect at Salesforce focused on delivering B2C Commerce solutions for large enterprises. Driving customer engagement and consulting to enhance technical architecture and solution design.

Responsibilities

• Engage with Signature Success Plan customers through high-velocity advisory model across multiple engagements
• Provide strategic consultation and recommendations for customers to implement independently
• Serve as a trusted Commerce Cloud SME for the Cloud Success organization
• Translate complex technical concepts for diverse audiences, including stakeholders and Executive Leadership
• Identify and evaluate capability gaps, recommending product enhancements or custom solutions
• Build strong relationships with internal and external business partners to contribute to broader goals
• Collaborate with diverse teams to evaluate technical architecture, optimize performance, and design solutions

Requirements

• 8 years proven experience in enterprise consulting
• 5+ years proven hands-on experience with Salesforce B2C Commerce platform
• Deep understanding of data modelling, integration architectures, and data governance best practices
• Good understanding of B2C Commerce development tools (Script API, Pipelines, OCAPI/SCAPI, PWAKit)
• Understanding of web technologies like HTML, SQL, Javascript, React, XML, JSON, and CSS
• Experience with system architecture design and integration patterns
• Deep understanding of B2C Commerce Merchant Tools with hands-on experience using them to troubleshoot and solve real business challenges
• Good understanding of the relationships between Business Manager, storefront, Einstein configurator and Reports & Dashboards
• Excellent communication skills, and ability to work collaboratively with cross-functional teams
• Customer-centric discovery - ability to ask questions and challenge assumptions with empathy to identify the real problem to solve
• Knowledge of functions outside of Commerce that impact Commerce operations and decision making
• Proactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
• Salesforce certifications: B2C Commerce Developer, B2C Commerce Architect
• Salesforce Commerce Knowledge: Knowledge in Salesforce Order Management and Salesforce B2B Commerce
• Additional Salesforce certifications (Salesforce Administrator, Experience cloud, Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries or Marketing)
• Familiarity with Salesforce’s technical architecture: APIs, Standard and Custom Objects, APEX, AI concepts, Customer Data Platforms or Data Lakes

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options