Architect designing and implementing solutions based on Red Hat's portfolio for enterprise clients in Singapore. Leading projects and ensuring quality deliverables while fostering customer relationships.
About the role
- Readiness Architect managing customer success and product insights for Salesforce's Industries Cloud. Collaborating with technology and customer success teams to scale product expertise across key customer use cases.
Responsibilities
- Maintain a deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and all in-market and new products.
- Act as an early adopter, developing expertise for all new product introductions, feature releases, large-scale migrations, or product retirements.
- Practice continuous learning through first-hand product experimentation and participation in Product-driven betas and pilots.
- Establish and own relationships with Product Management Leaders and key subject matter experts, strengthening the strategic partnership with T&P.
- Engage T&P and CSG stakeholders in the development of product feedback and roadmaps.
- Identify, document, and track recommended product enhancements based on customer, partner, and internal stakeholder input.
- Develop product requirements and deliver them to Product Leadership for roadmap consideration.
- Document best practices and learnings from product interactions (like pilots and pre-launch discovery) to deliver readiness for scale.
- Collaborate with your Cloud Success team to create a holistic strategic approach that supports the overall product strategy and customer success.
- Provide product expertise to support the creation and rollout of strategies aimed at improving the product adoption score.
Requirements
- 9+ years experience in Customer Success or Product Management individual contributor role in the SaaS industry.
- Hands-on experience working with Salesforce products, including deep understanding of current product suite and product capabilities that meet common customer use cases; understanding of competitor products and landscape a plus.
- Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives.
- Has held positions requiring interaction with both technical and non-technical stakeholders across different functions.
- Understands and can translate customer use cases to technical and functional requirements.
- Has developed enablement materials and delivered training to functional and technical audiences.
- Enablement, consulting or Salesforce product experience a plus.
Benefits
- Health insurance
- 401(k) retirement plan
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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