Program Management Director driving standardized, high-quality program management practices at Salesforce. Leveraging AI tools for automation and enhancing reporting while collaborating with teams across various locations.
Responsibilities
Define, develop, and maintain the program delivery framework, including governance, standards, methodologies (e.g., Agile, SAFe, Lean Waterfall, Hybrids), templates, and best practices for program management.
Establish and lead a community of practice for Program and Project Managers to share knowledge, experiences, and drive continuous improvement.
Develop and deliver training, mentoring, and certification programs to elevate the program management skills across DET.
Perform maturity assessments of current program management practices and develop roadmaps for advancement.
Design and implement standardized program reporting metrics, dashboards, and key performance indicators (KPIs) to provide executive-level visibility into program health, progress, risks, and resource utilization.
Facilitate internal program reviews with leadership and stakeholders, ensuring alignment with strategic objectives.
Identify opportunities to automate repetitive or manual program management tasks using AI and LLM tools (e.g., change control, risk management, status reporting, meeting scheduling and minutes).
Lead integration of PM tools with Tableau and Salesforce PLM Tools in collaboration with IT/Engineering teams.
Automation of tracking ROI against actual value attainment.
Requirements
Bachelors or Masters degree in Business Administration, Computer Science, or a related field.
Minimum of 10 years of experience in Program Management, Portfolio Management, or a senior Project Management role.
Proven experience in establishing or significantly contributing to a Program/Project Management Office (PMO) or Center of Excellence (CoE).
Strong understanding of diverse program and project methodologies (e.g., Agile, Scrum, Waterfall, SAFe).
Experience with AI/LLM tools and their application in business process automation, particularly within a program management context.
Excellent communication, interpersonal, and stakeholder management skills.
Benefits
time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program
Job title
Program Management Director – Program Delivery COE, Innovation
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