Producer/Sales Executive driving business revenue and managing client relations in insurance brokerage. Responsible for developing new business and retaining existing clients.
About the role
- Production Manager overseeing day-to-day production operations and incident response at Safe-Guard Products International. Facilitates efficient workflows and incident management in a mission-critical environment.
Responsibilities
- Serve as the primary production incident facilitator, ensuring seamless coordination during all production-impacting events.
- Act as the first point of contact for production incidents, including providing or managing after-hours support as required.
- Initiate, manage, and lead production incident bridge calls, ensuring all necessary stakeholders (IT, Operations, Quality, Engineering, Vendors) are engaged.
- Manage Operations Center staff and processes (ITOM), ensuring potential incidents are predicted and detected through our monitoring systems, operations staff is trained and empowered to resolve issues, and guide the evolution and expansion of our ITOM systems.
- Lead, mentor, and develop teams responsible for Operations Center and ITOM processes
- Ensure production incident tickets are created, assigned, tracked, updated, and closed accurately and comprehensively.
- Coordinate and deliver clear and timely communications to business partners, leadership, and production support teams during incidents.
- Ensure that alerts, notifications, and communication channels are monitored for critical production issues and initiate immediate response.
- Participate in Change, Problem, and Incident Review meetings to analyze trends, review stability metrics, and recommend improvements.
- Lead or support creation of Root Cause Analysis (RCA) reports and corrective action plans following major incidents.
- Drive continuous improvement initiatives to enhance production reliability, resilience, and operational efficiency.
Requirements
- 5+ years of experience in production operations, IT operations, or incident management.
- Strong understanding of incident response practices and ability to perform under pressure in high-impact scenarios.
- Experience coordinating cross-functional response teams and managing real-time production events.
- Experience managing ITOM platforms (DataDog or similar)
- Strong communication skills with the ability to provide clear direction and timely updates.
- Familiarity with ITSM tools, production monitoring systems, and collaboration platforms such as Microsoft Teams.
- Ability to interpret operational data, identify patterns, and drive corrective actions.
- Preferred Experience
- Experience in industries with high regulatory, operational, or customer-impacting environments.
- Background with ITIL Incident, Problem, and Change Management frameworks.
- Experience leading high-severity incident bridges or production war room calls.
- Knowledge of operational risk, compliance, or systems reliability engineering practices.
- Experience managing global teams and 24x7 operations.
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Print Production Manager overseeing print production process for Uline’s award - winning omnichannel marketing. Collaborating with senior management to ensure workflow, scheduling and proofing for all print projects.
Entry - Level Digital Content Producer responsible for editing and delivering video content for Ducks Unlimited, Inc. Collaborating with teams to manage digital media workflow and ensure quality editing standards.
Food Production Manager leading dining operations at Aramark Healthcare+. Responsible for customer - focused dining solutions and team development.
Senior Event Producer at Bisnow managing event production across the UK, Netherlands, and Ireland. Seeking candidates with 3 - 5 years in commercial real estate or event production.
Business Development Executive in an insurance brokerage focused on employee benefits. Driving revenue growth and client acquisition in the Tri - State market with limited oversight.
Associate Producer supporting live community and streaming at QVC in Italy. Collaborating with producers on scheduling and managing community interactions during live shows.
Producer managing all aspects of photographic and video shoots for Hotel Chocolat campaigns. Responsible for planning, budgeting, and relationship - building with clients and creatives.
Associate Production Manager overseeing production processes and personnel in the manufacturing of pharmaceutical products at West Pharmaceuticals. Ensuring adherence to quality and safety standards along with improving employee relations.
Senior Content Producer for QVC and HSN producing live streams and multimedia content across platforms. Collaborating with teams to engage audiences and optimize viewer interaction with high - quality production.