Hybrid Senior Director – Customer Logistics

at Ryder System, Inc.

• Job title: Senior Director – Customer Logistics
• Job type: Full Time
• Experience level: Senior
• Salary: $160,000 - $180,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Orlando, United States

About the role

• Senior Director overseeing customer logistics, developing relationships with senior management. Responsible for financial targets, growth, and team development in logistics operations.

Responsibilities

• primarily responsible for the financials, profit and loss responsibility and sales and account growth within a geographical area
• Build and maintain relationships with appropriate levels in the customer's organization, primarily with senior management
• represent Ryder in customer meetings and presentations to drive retention and growth
• Support the sales process by participating in business development opportunities with new customers
• Embrace the corporate vision, mission, philosophy and lead by example
• Create a positive, innovative and results oriented environment
• Manage the operation to ensure goals are achieved
• Foster a culture of innovation and continuous improvement, including acting as a catalyst for change
• Support the Group Director in the strategic development and management of the assigned objectives
• Ensure the effective selection, placement, development and retention of talent to meet current and future business needs
• Train, supervise and coach/mentor direct reports and management team
• Forecast, plan, manage and ensure locations meet defined financial targets
• Develop and ensure mitigation plans are implemented as required
• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets
• Responsible for customer service, customer relationships, business retention and development, strategic initiatives including annual plan, company and customer initiatives
• Continuous Improvement in all segments of the business
• Developing, mentoring team members and leadership of direct reports
• Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level

Requirements

• Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) related experience required
• Master's degree preferred
• Ten (10) years or more logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportation hubs, etc. required
• Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
• Five (5) years or more P&L responsibility including forecasting and managing financial targets required
• Six (6) years or more managing, leading and developing direct reports required
• Six (6) years or more managing large multi-level teams required
• Five (5) years or more prior experience implementing a LEAN work environment preferred
• Four (4) years or more managing customer relationship and interaction required
• Four (4) years or more managing customer KPIs required
• Three (3) years or more experience providing customer and senior level management presentations preferred
• Some sales experience preferred
• Solid knowledge of Integrated Supply Chain Management and Components, distribution, sales and demonstrated knowledge of Profit and Loss (P&L) performance advanced required
• Distribution and carrier management knowledge advanced preferred

Benefits

• comprehensive health and welfare benefits
• medical, prescription, dental, vision, life insurance and disability insurance options
• paid time off for vacation, illness, bereavement, family and parental leave
• tax-advantaged 401(k) retirement savings plan