Customer Resolution Manager tracking customer complaints to improve service quality at TIAA. Collaborating across departments to ensure positive customer experiences and compliance with regulations.
About the role
- Outreach Manager developing impactful year-round programs for Roundup River Ranch campers and their families. Collaborating with internal teams and managing outreach initiatives for emotional and medical support.
Responsibilities
- Play a key role in delivering impactful, year-round programs for campers and their families
- Develop innovative programming in collaboration with internal teams and partner organizations
- Support marketing, admissions, and development initiatives to promote and grow outreach efforts
- Manage the outreach program budget and coordinate camper’s medical needs in outreach programming
- Recruit, hire, train, supervise, and support Outreach Fellow and outreach volunteers
- Ensure compliance with licensing and best practices
Requirements
- Minimum of two years management or leadership experience
- 4 year degree and/or equivalent work experience and/or related professional certification in a related field
- Previous experience working with children who have a serious illness and / or special needs
- Previous programming experience for children ages 7-17
Benefits
- 100% subsidized health, vision and dental insurance for employee only coverage
- Wellness Benefit Program with a value of $1,000
- 403(b) retirement plan with a 3% employer match
- 20 days (160 hours) of PTO in their first year
- 10 paid public holidays
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