Sales Support Specialist supporting Account Managers in Italy for Exclusive Networks. Managing CRM, quotations, and communication with partners to drive growth.
About the role
- Customer Experience Concierge at Roo facilitating support for hospitals and veterinary professionals. Managing inquiries and ensuring seamless, high-quality interactions across the platform.
Responsibilities
- Act as the frontline ambassador for Roo, delivering white-glove support to hospitals across all touchpoints.
- Manage complex and urgent day-to-day inquiries, ensuring timely, empathetic, and accurate responses.
- Drive problem-solving and conflict resolution efforts on behalf of hospitals, finding a winning solution for the customer.
- Provide guidance and education on platform features, troubleshooting, and process improvements.
- Collaborate with Account Management, Success, and Product teams to surface trends and insights that enhance the Roo experience.
- Track satisfaction metrics and identify opportunities for elevated service experiences.
- Champion user empathy internally, representing both vet and hospital perspectives in continuous improvement efforts.
Requirements
- A natural relationship builder with 5+ years of experience in the veterinary industry, preferably in hospital operations, clinical management, or veterinary services.
- Preferred experience in B2B account management or sales (3+ years), with a strong ability to manage partner relationships and navigate complex conversations.
- Empathetic and confident in handling difficult conversations with professionalism and care.
- Highly organized and detail-oriented — able to manage multiple active recovery cases simultaneously.
- Skilled in strategic communication, adept at de-escalating situations while maintaining trust and credibility.
- Comfortable using technology, spreadsheets, and CRM tools (e.g., HubSpot) to track actions and measure outcomes.
- Naturally curious and motivated to improve processes and partner satisfaction.
Benefits
- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Sales Support Specialist working with Exclusive Networks to support sales operations and account management. Requires strong organizational skills and experience in sales - related roles.
Referent für Projekte und Sonderaufgaben im Customer Service Sales Support bei BERNER. Verantwortlich für Projektmanagement, Analysen und Prozessoptimierung im Vertrieb.
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