Customer Development Manager leading 4P planning and execution with Natural and Distributor channels for Lavazza. Collaborating cross - functionally to drive strategic customer engagement.
About the role
- Technical Resource Manager managing networking and Microsoft engineers at Roc Technologies. Ensuring skills are available to meet customer needs while driving employee engagement and development.
Responsibilities
- Provide direct line management of technical resources, initially focusing on Networking and Microsoft groups.
- Deliver best practice employee engagement across the full lifecycle.
- Drive effective performance management processes.
- Partner with the People Team and Head of Resourcing to manage recruitment of permanent and contractor staff.
- Maintain strong internal and external stakeholder relationships, ensuring customer satisfaction.
- Forecast future resource requirements and address skills or capacity shortfalls.
- Optimise resource utilisation, resolving bottlenecks and conflicts.
- Manage vendor accreditation programmes.
- Support Roc’s growth initiatives through skills development.
Requirements
- Proven experience in technical resource line management.
- Skilled in managing technical staff across all levels.
- Experience in vendor engagement and management.
- Strong background in forecasting utilisation and resource capacity planning.
- Ability to work across multiple internal stakeholders.
- Experience of matrix management.
- 5+ years’ experience in technical management or people leadership.
- Track record of driving growth through skills development and profitability through utilisation optimisation.
- Eligible for SC Clearance.
- Experience delivering within Roc’s strategic sectors (Higher Education, Defence, Nuclear, Local Government).
- Knowledge of Roc’s key vendor technology stacks (HPE Networking, Microsoft).
- Previous management of 3rd party suppliers.
- Pre-sales commercial management skills.
- Hold active SC Clearance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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