Salesforce Engineer building and maintaining solutions using Salesforce technologies for a pan - European consumer tech platform operating at significant scale.
About the role
- Salesforce Service Cloud Lead Engineer delivering scalable solutions on the Salesforce platform. Leading technical authority for core service cloud features and mentoring teams.
Responsibilities
- Be a primary technical authority for Salesforce Service Cloud, including case management, Omni‑Channel, CTI, Knowledge, Digital Engagement, and automation features.
- Lead/Collaborate on end‑to‑end solutions that align with enterprise standards, scalability requirements, and long‑term platform strategy.
- Lead the development of necessary custom components using Apex, Lightning Web Components (LWC), Flows, and integrations.
- Establish and enforce best practices for configuration, coding, testing, and deployment.
- Translate requirements into technical designs and implementation plans.
- Help oversee development activities, ensuring high‑quality, maintainable, and secure solutions.
- Guide integration efforts with external systems using REST/SOAP APIs, middleware, and event‑driven architectures.
- Follow and maintain architectural standards, data models, and integration patterns.
- Optimize Service Cloud features to improve agent productivity, case resolution, and customer experience.
- Evaluate new Salesforce releases, features, and AppExchange solutions for continuous improvement.
- Partner with Product Owners, Business Systems Analysts, Engineers, DevOps and other cross‑functional teams to shape the roadmap.
- Provide technical mentorship to developers, admins, and junior engineers.
- Communicate complex technical concepts to non‑technical stakeholders with confidence.
Requirements
- Bachelor's Degree or equivalent years of relevant work experience.
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- 8+ years of relevant work experience including hands‑on Salesforce development experience, with at least 3 years focused on Service Cloud.
- Proven experience acting as a solution/technical lead.
- Strong proficiency in: Apex, LWC, Visualforce
- Salesforce Flows and automation tools
- Integration technologies (REST, SOAP, MuleSoft, Kafka, etc.)
- Data modeling and security architecture
- Deep understanding of Service Cloud capabilities: Omni‑Channel, Case Management, Knowledge, CTI, Digital Engagement, Entitlements, and SLAs.
- Experience with CI/CD pipelines (e.g., Git, Azure DevOps, Copado, Gearset).
- Experience with AI Capabilities (GitHub CoPilot, SFDC Einstein, SFDC Agentforce, etc.)
- Salesforce certifications such as: Service Cloud Consultant, Platform Developer I/II, Application Architect (preferred).
- Experience in large‑scale enterprise environments.
- Background in Agile/Scrum delivery.
- Familiarity with AI‑driven features (Einstein Bots, Einstein Case Classification, etc.).
- Leadership presence.
- Strong collaboration skills across technical and business teams.
- A passion for innovation and continuous improvement.
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Job title
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Degree requirement
Tech skills
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