Consultant Engineer providing advanced technical and functional support for Rockwell Automation's MES solutions. Collaborating with teams to resolve complex issues and improve customer operations in regulated industries.
Responsibilities
Provide advanced functional and technical support for the FactoryTalk Information Software suite with emphasis on Life Sciences MES (e.g., PharmaSuite)
Diagnose and resolve complex application, integration, infrastructure, and performance issues
Support customer environments through phone, screen sharing, and email interactions with L3 support teams
Analyze system behavior across MES, ERP, databases, servers, and network layers
Create and publish high-quality knowledge base articles, blogs, videos, and reference content for customers and internal teams
Partner with cross-functional engineering, product, and support organizations to drive timely issue resolution
Requirements
Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Information Systems, or related field (other disciplines considered based on relevance)
5+ years of experience troubleshooting, implementing, or designing industrial process and/or automation systems
Experience with Rockwell Automation software platforms including FactoryTalk ProductionCentre, PharmaSuite, CPG, FactoryTalk Analytics, and Modular Framework
Knowledge of Life Sciences manufacturing and associated MES/ERP tools
Legal authorization to work in the United States without present or future sponsorship.
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