Field Service Technician repairing lift trucks for Crown Equipment Corporation. Performing planned maintenance and ensuring customer lift trucks are operational and safe.
About the role
- Field Service Technician responsible for installation, maintenance, and customer service of Ripple Fiber equipment. Join a dynamic and innovative team in Fort Myers, Florida, to enhance customer experiences and community connections.
Responsibilities
- Managing all last mile (Drop and in home and business networks) and the Access and in home and or business equipment
- Fault Finding to resolve complaints
- Create and maintain network documentation
- Using monitoring network performance tools to troubleshoot problem areas
- Assist with escalations (2nd Line support) to resolve end user issues
- Configuring maintaining, troubleshooting, and installing Broadband services such as Wi-Fi Routers and smart home devices
- Routing of a Fiber Optic drop cable from a termination box to a router’s location
- In-Home and business network to connect clients
- Assist customers in connecting their home devices to the Ripple Fiber network
- Install and troubleshoot internet both indoors and outdoors
- Educate customers on the features and functionality of services provided
- Verify all services are operational and demonstrate them to customers
- Perform installations in various environments including attics, basements, and crawl spaces
- Work outside in all weather conditions
- Drive a company vehicle and maintain a clean driving record
Requirements
- Must have a valid state driver’s license and safe driving record
- Ability to operate hand tools and handheld mobile devices
- Experience working in customer service, construction, electrical, technical or related field is a plus
- Clean driving record
- Work a flexible schedule, including evenings and weekends
- Identify wire and cable colors
- Qualify on pre-employment assessments
- Be available for overtime, emergency call outs and holiday work
Benefits
- competitive pay
- comprehensive health benefits
- 401(k) with company match
- supportive work environment where innovation and teamwork thrive
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Field Service Technician repairing lift trucks for Crown Equipment Corporation with focus on customer service and technical expertise. Responsibilities include troubleshooting, maintenance, and inventory management.
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