Hybrid Professional Services Director

Posted 3 days ago

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About the role

  • Professional Services Director overseeing consulting services for ERP software solutions at Rimini Street. Collaborating across teams to deliver innovative services and value propositions for clients.

Responsibilities

  • Collaborate with several teams and entities to identify, structure, position, and monitor Professional Services across a wide number of customers and platforms.
  • Resolve high demand solutions through bringing full suite of Rimini capabilities along with applicable professional experiences.
  • Represent a key innovation channel which shapes value propositions into offerings.
  • Maintain executive relationships with key customer leadership.
  • Develop Account Plans for Strategic Customers focused on developing Professional Services and Rimini Street Solutions.
  • Lead and Develop Business Cases to substantiate recommendations.
  • Lead focused and prescriptive Road-Mapping discussions with Clients.
  • Demonstrate skills in Consultative Selling approach to business development.
  • Engage with Professional Services Delivery leadership to scope and estimate projects.
  • Collaborate with Professional Services leadership to engage in continuous improvements.

Requirements

  • 15+ years of experience with leading Consulting Services within the ERP Software Industry
  • 10+ years establishing, developing and leading professional services
  • Aware of and experience in guiding through Information Security risks
  • Proven experience is scoping ERP Projects and designing solutions for clients
  • Knowledge of large ERP products as well as known databases like Oracle, DB2, Hana, SQL, etc
  • Proven experience in ERP application support as well as ERP software factories
  • Awareness of or experience with public clouds product (e.g. AWS, Azure and GCP as well as private cloud providers with global and local scale)
  • Experience in Pre-sales being able to build business plans including revenue projections, expenses, present and future value calculations
  • Demonstrated experience in developing proposals and presenting solutions to clients
  • Excellent fluency in English and Japanese - both written and verbal.
  • Superb trouble-shooting skills and tenacity in problem solving
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
  • Ability to assist in pre-sales efforts and clearly articulate value for the client (hard savings, soft savings, revenue increase and brand good will)
  • Knowledge of ERP Industry Solutions
  • Knowledge of any Country Specific Solutions
  • Solution selling trained and / or certified.

Benefits

  • Compensation, bonuses, and benefits to match the skills of our top-performing team members.

Job title

Professional Services Director

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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