Warehouse Operations Manager responsible for overseeing logistics operations at GXO. Ensure quality standards and effective team management in a 2nd shift role.
About the role
- Sales & Operations Manager contributing to an innovative tech startup reshaping retail. Manage customer relationships and operational projects in the FMCG sector.
Responsibilities
- Responsible for sales activities across the entire customer lifecycle – from acquisition and account management to the development of existing customers
- Build and maintain sustainable customer relationships, ideally in grocery retail
- Customer Success Management: ensure successful onboarding and high customer satisfaction
- Support the implementation of our software at customer sites, including training and guidance during the initial phase
- Plan, manage and operationally execute projects (both customer-facing and internal)
- Work closely with company leadership on strategic and operational matters
- Coordinate directly with internal teams and external stakeholders
- Monitor and optimize workflows and interfaces
- Respond quickly and independently to operational challenges in day-to-day business
- Identify and implement new processes and methods to increase efficiency
- Actively contribute to the ongoing development of the company and our solutions
- Interest in marketing topics and support in the execution of sales and marketing projects
Requirements
- At least 3 years of relevant professional experience, e.g., in Sales, Key Account Management or Customer Success
- Experience in grocery retail (trade or FMCG) and/or in the software / SaaS environment
- Existing network and contacts in grocery retail are a plus
- Strong hands-on mentality and enjoyment of taking responsibility
- Structured, independent and solution-oriented working style
- Strong communicator, persuasive and confident in dealing with customers
- Excellent German language skills, spoken and written
- Driving license class B and willingness to travel occasionally
Benefits
- Join an ambitious startup
- The chance to actively build something and take on responsibility
- Direct insight into sales, FMCG and startup structures
- Attractive downtown office (modern, central, easily accessible)
- A motivated team, short decision-making paths and honest feedback
- Flexible working hours and the option for hybrid work – our office in the heart of Lüneburg is open to you.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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