Coordenador managing CRM platforms for client engagement at Banco Mercantil. Involvement in strategic business and technology initiatives focusing on customer experience.
About the role
- Measuring and managing real-time reputation performance across customer feedback channels. Collaborating with teams to drive insights and engage customers effectively.
Responsibilities
- Measure, manage, and scale real-time reputation performance
- Collaborate with cross-functional teams to drive customer satisfaction
- Analyze customer feedback to uncover predictive insights
- Serve as a liaison between the company and its stakeholders
- Implement strategies for improving customer engagement and experience
Requirements
- Strong understanding of customer feedback channels and reputation management
- Excellent communication and interpersonal skills
- Experience with data analysis and predictive insights
- Ability to work collaboratively in a team-oriented environment
- Experience in managing multiple stakeholders
- Previous experience in a related field preferred
Benefits
- Group Health Insurance: Medical Insurance with floater policy of up to Rs 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws
- Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy
- Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)
- Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)
- OPD: As part of your health benefits, Employees are entitled to an annual OPD allowance of ₹7,500.
- AHC: All employees are eligible for one complimentary Annual Health Check each year.
- Company Holidays: 10 paid holidays per year (see annual Holiday Calendar)
- Casual/Sick Leave: 12 days per year (pro-rated)
- Earned Leave: 2 days per month (pro-rated)
- Extended Company Holidays: 4 additional paid days off
- Maternity Leave: 6 months
- Paternity Leave: 10 working days
- Bereavement Leave: 10 working days
- Car Lease Program that allows employees to lease a car with no upfront cost or down payment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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