Senior Associate IT Analyst managing cybersecurity consulting engagements for clients. Assessing security gaps and providing solutions for compliance and risk management.
About the role
- Customer Due Diligence Analyst ensuring compliance with customer applications in Manila. Working with sales and onboarding teams to maintain data privacy and regulatory standards.
Responsibilities
- Process and Review new and current customer applications and change requests submitted, ensuring completeness, accuracy, and regulatory alignment.
- Analyze supporting documentation—such as, but not limited to, business licenses, incorporation documents, utility bills, and client permits—to ensure they are valid, current, and appropriate for the requested access.
- Use approved third-party systems and databases to validate submitted information and support Customer Due Diligence decisions with reliable and verifiable research.
- Communicate with internal and external customers professionally via multiple communication channels to complete due diligence requirements, such as, but not limited to, requesting additional documentation, clarification, or to address inquiries as required by the Customer Due Diligence process.
- Ensure all decisions, findings, and supporting materials are accurately documented in the specified systems, maintaining audit-readiness and adherence to Customer Due Diligence and regulatory standards.
- Apply secure data handling practices at all times.
- Demonstrate a strong working knowledge of data privacy regulations and ensure all SPII is handled in accordance with organizational and legal standards.
- Analysts are expected to be cross-trained and capable of performing Customer Due Diligence across different teams, including Insurance, Maintenance, and New Business.
Requirements
- Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
- 1–2 years of general business experience preferred
- Experience with customer interaction, customer onboarding, and Data Privacy and Compliance experience preferred
- Intermediate computer skills (MS Office/Outlook)
- Strong sense of urgency, with the ability to focus and pay attention to detail
- Strong research skills using third-party tools preferred
- Ability to prioritize tasks and learn quickly in a production-based environment
- Investigative mindset with a strong focus on detail.
- Good organizational skills.
- Strong decision-making ability and capable of working independently
- Team player with flexibility to support ad hoc activities assigned by the Business Unit and REPH
- Quick to learn and adapt to business needs; able to support multiple start-up projects
- Confident in communicating with Business Unit partners and customers outside the Philippines (Conversational English required)
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
- Willing to work night shifts or rotating shifts as needed
Benefits
- Country specific benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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