Senior Performance Analyst leading organic search initiatives and collaborating on paid search efforts at TELUS Santé. Optimizing digital footprint for traditional and AI - driven search landscapes.
About the role
- Workforce Analyst supporting EdOps team in capacity planning and workforce operations. Focusing on forecasting and staffing data to meet service level targets.
Responsibilities
- Assist in developing and maintaining forecast and capacity planning models to support EdOps operations.
- Provide assistance to continuously refine short-term and long-term forecasting models that accurately predict workload volumes across various EdOps workstreams.
- Collaborate with stakeholders to incorporate upcoming initiatives, policy changes, and external factors into forecast assumptions.
- Ensure models are scalable, well-documented, and adaptable to evolving business needs, including scenario planning and sensitivity analysis.
- Create and manage schedules aligned with business needs and service targets.
- Prepare and deliver regular and ad hoc reports for leadership and operational teams.
- Collaborate with cross-functional teams to support workforce planning initiatives and continuous improvement efforts.
Requirements
- Bachelor’s degree or equivalent professional experience.
- Minimum of 5 years’ progressive experience in workforce management, ideally within BPO or Shared Services environments.
- Advanced proficiency in Microsoft Excel, including data modeling and automation techniques.
- Strong analytical, quantitative, and critical thinking skills with the ability to translate data into actionable insights.
- Familiarity with industry metrics, benchmarks, and operational best practices.
- Excellent communication and presentation skills; able to build trust-based relationships across all levels.
- Highly organized, detail-oriented, and capable of managing multiple priorities under tight deadlines.
- Flexible and adaptable to shifting business needs, including rotating schedules and hybrid/onsite work arrangements.
Benefits
- We know your well-being and happiness are key to a long and successful career.
- We are delighted to offer country specific benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Analyste en Approvisionnement au sein de MHIRJ, axé sur la performance des fournisseurs et la gestion des contrats. Développer des stratégies d'approvisionnement et maintenir des relations avec les fournisseurs.
Analyst for LATAM Consumer & Retail team at Fitch Ratings, providing high - quality analysis and support for existing ratings. Collaborate with team members on quantitative and qualitative financial assessments.
Senior AS400 Analyst responsible for stability and performance of critical legacy systems. Involves technical reference, incident resolution, and application quality assurance.
Senior Analyst specializing in Ingenium system for the Brazilian insurance sector. Involves support, functional improvements, and ensuring solution reliability in critical environments.
Analista de PMO supporting project management at EVT for challenging projects. Seeking professional with experience in project governance, deadlines, and visibility of information.
Quality Analyst overseeing Management Systems compliance, CAPA reports, and internal audits at Univar Solutions. Ensuring quality in manufacturing and engaging with staff training.
Project Controls Analyst supporting major electric operations projects at PG&E with focus on cost and schedule management. Collaborating with Project Managers to ensure project objectives are achievable.
Project Controls Analyst managing cost and schedule for Electric Operations projects at PG&E. Collaborating with project managers to ensure accurate budget forecasting and reporting.
Claims Analyst managing and defining claims per company strategy. Ensuring optimal client service and quality standards while working in the insurance industry.