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About the role
- PR & Communications Intern at Relay supporting editorial and customer storytelling efforts. Ideal for those looking to gain hands-on experience in a growing fintech company.
Responsibilities
- Help manage Relay’s PR and customer surveys to gather rich data that will support our external thought leadership and media storytelling
- Maintain an always-on internal customer research engine to uncover compelling and unique stories among the small businesses who use Relay to manage their cash flow
- Conduct regular, remote 1:1 customer interviews to meet the real people behind the businesses, capture their stories and distill them into exciting PR case studies
- Support the planning, drafting, editing of key announcements and news moments at Relay
- Help compile the key pieces of a compelling PR pitch, including photography/creative, new data/statistics, customer bios, written quotes, contact information and UTM links
- Assist with content QA, and fact-checking
- Help maintain PR calendars, documentation, and workflows to keep projects organized and moving forward
- Contribute to PR performance tracking by helping to maintain performance metrics measuring the impact of news coverage, and PR events and activities
- Collaborate with cross-functional partners (Data, Lifecycle Marketing, Product Marketing, Design) to share insights, align on messaging and oversee multi-step projects.
- Pitch ideas for new stories, formats, or improvements based on what’s trending
Requirements
- Currently pursuing or recently completed a degree/diploma in PR, Journalism, Communications, English, or a related field
- You enjoy writing and editing, and are excited to develop your voice and craft in a professional setting
- You are organized, detail-oriented, and comfortable juggling multiple projects at once
- You’re curious by default—you like understanding *why* things work and how ideas connect
- You’re comfortable working with feedback and revising your work accordingly
- You have strong written communication skills and are eager to continue improving them
- You can spot a compelling case study from a mile away and understand the secret ingredients to bold and exciting customer storytelling
- Familiarity with small business storytelling or conducting large-scale surveys
Benefits
- Compensation follows impact
- Flexibility in work arrangements
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