Client Logistics Coordinator providing exceptional customer service and managing operations for logistics clients. Learning transportation management systems while solving customer issues and building relationships.
Responsibilities
Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers, and our customers
Learn and understand our transportation management system(s) and processes that support our customers
Provide exceptional customer service to Redwoods customers in every interaction
Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight
Proactively communicate relevant updates to customers and/or internal teams as needed
Answer all phone calls in a timely manner
Learn and understand system tricks and shortcuts to minimize administrative work
Requirements
Bi-lingual in English and Spanish
Strong communication skills both orally and written
Ability to work in a fast-paced, dynamic environment
Pro-active problem solver and listener; ability to multi-task
1-2 years of business experience in a bi-lingual environment
Logistics experience preferred, but not required
Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
Strong customer service background and ability to quickly build rapport with customers
Benefits
Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Life Insurance policy for you starting 30 days after employment
Personal Health Insurance coverage for you
Major Medical 30 days
Aguinaldo Christmas bonus or prorated percentage your first year
Vacation time starting at 12 days. Additional days will increase per Mexican Law
Premium Vacation 50% vacation days (Prima vacacional)
Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
Cell Phone Allowance of $800 pesos per month minus applicable taxes
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