Hybrid Principal Business Systems Analyst – Red Hat Training

at Red Hat

• Job title: Principal Business Systems Analyst – Red Hat Training
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Pune, India

About the role

• Principal Business Systems Analyst focusing on Red Hat Training's eCommerce and Learning Portals. Collaborating with stakeholders, managing technical requirements, and mentoring junior associates.

Responsibilities

• Meet regularly with key business stakeholders, assisting them with translating requirements into technical solutions and advising them on trade-offs and long-term impacts of requirements/enhancement requests.
• Work with the vendor to manage application enhancements, resolve technical issues, and align priorities with business objectives.
• Configure system settings and options; plans and executes unit, integration, end-to-end and acceptance testing in conjunction with QA Engineers to meet business requirements.
• Identify gaps and provide technical expertise in business requirements for system functional specifications and scale new and current systems, processes, and procedures in a cost-effective manner.
• Manage several application requirements and various prioritization requests from multiple stakeholders.
• Lead cross-portfolio initiatives to align business, technology, and data strategy with enterprise goals.
• Mentor junior analysts and team members, providing guidance, training, and performance feedback.
• Develop documentation including business requirement docs, statements of work, Jira cards, flow charts, slide decks, and other visuals.
• Review business processes and research new IT advancements to make systems more modern.
• Identify and evaluate AI/automation opportunities within business processes to improve efficiency, accuracy, and user experience.
• Develop a deep understanding of products and vision to help guide technical development.

Requirements

• 7+ years experience working as business systems analyst in full project management lifecycles for software development, implementation, and maintenance projects.
• 3+ years experience defining and maintaining business/technical strategies and roadmaps.
• 2+ years experience acting in a leadership role and mentoring junior associates.
• Demonstrated success in learning new technologies and influencing the technical direction of products.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
• Ability to manage multiple application requirements for multiple platforms simultaneously, prioritizing work across multiple teams and stakeholders.
• Excellent verbal and written English communication skills.
• Experience working on agile development teams (Scrum, Kanban).
• Experience with source code control platforms, preferably Git.
• Experience using Jira or similar project management tools.
• Relevant certifications, such as PMP or Six Sigma, are a plus.

Benefits

• Flexible working hours
• Professional development opportunities