Internal Account Manager supporting Central Government customers at Phoenix, handling accounts, managing quotations, and ensuring customer satisfaction through strong relationships.
About the role
- Account Manager focusing on expansion revenue across existing customer bases in a SaaS company. Collaborating with CX to drive upsell and cross-sell opportunities in a hybrid work environment.
Responsibilities
- Drive Expansion Revenue
- Own and close cross-sell and upsell opportunities across enterprise and mid-market accounts in North America
- Build and maintain a qualified expansion pipeline to consistently achieve quota
- Manage full sales cycles from discovery through negotiation and close
- Partner with CX to identify buying signals, whitespace, and risk indicators within existing accounts
- Execute targeted account-based motions (ABM) to engage new stakeholders and unlock expansion paths
- Multithread across the organization, expanding beyond initial buyer personas (e.g., CISO, CDO, AI leaders)
- Develop and present outcome-based business cases grounded in customer data (risk reduction, cost avoidance, efficiency gains)
- Operate with Discipline
- Apply MEDDPICC to qualify deals, manage risk, and improve forecast accuracy
- Maintain Salesforce as a source of truth with accurate pipeline and forecasting hygiene
- Work in lockstep with CX to balance relationship health with commercial outcomes
Requirements
- 5+ years in B2B SaaS sales with a track record of closing ARR through upsell and cross-sell motions
- Demonstrated success owning expansion quotas (not just renewals or relationship management)
- Experience multithreading and building champions across new stakeholder groups
- Strong commercial judgment with the ability to navigate procurement, legal, and deal strategy independently
- Skilled in negotiation and closing complex enterprise deals
- Disciplined pipeline and forecast management with strong Salesforce hygiene
- Proficiency in MEDDPICC or similar qualification frameworks
- Familiarity with modern sales tools (e.g., Salesforce, Gong, LinkedIn Sales Navigator)
- Ability to translate technical concepts into clear business value
- Strong discovery, listening, and storytelling skills
- Experience building data-driven business cases
- Proactive, entrepreneurial, and highly collaborative
- Curious, analytical, and outcomes-focused
Benefits
- Flexible work arrangements
- Generous paid parental leave
- 4 weeks annual leave
- Employee Share Options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Account Manager at 23red, a creative agency focused on purpose - driven work. Engaging with clients to foster trust and support integrated campaigns.
Private Banking Relationship Manager at RBC serving as first point of contact for client banking needs. Advising clients on everyday banking and ensuring exceptional service through digital self - service support.
Risk Relationship Manager advising stakeholder on risk management decisions for International Justice Mission. Foster transparency, trust, and support while managing risk in operations and strategies.
Commercially driven Customer Relationship Manager owning sales in Paget for Motion Fluid Power solutions. Responsible for customer retention, building relationships, and executing account strategies.
Key Account Manager at Dustin enhancing enterprise customer IT operations through strategic partnerships. Collaborating with a dynamic sales team and specialists to drive solutions and build long - term relationships.
Territory Manager responsible for managing logistics deliveries with compliance to standards. Overseeing operations across various client locations while ensuring client satisfaction
Territory Manager overseeing logistics operations and client relationships for Riverstone Logistics. Managing multiple client retail locations and ensuring delivery compliance and satisfaction.
Key Account Manager managing physical music distribution through retail and e - commerce channels. Driving revenue growth and strategic sales initiatives in a hybrid work environment.
Associate Commercial Relationship Manager supporting senior bankers and managing client relationships. Drive business development in commercial banking while achieving financial targets.