Director of Engineering leading technology integration strategies for Royal Caribbean Group. Manage multi-million-dollar integration portfolios and oversee external system integrations across e-commerce platforms.
Responsibilities
Define the strategy and lead implementation of the technology integration of business-critical systems.
Oversee the architecture, delivery, and operational excellence of all external system integrations that support Royal Caribbean Group’s onboard, e-commerce, and guest-facing platforms.
Ensure that all partner technologies are seamlessly integrated, secure, scalable, and aligned with enterprise business strategy.
Manage multi-million-dollar integration portfolios, drive cross-functional engineering execution, and lead teams of internal engineers and vendor partners to deliver high-quality, on-time, and resilient integration solutions.
Develop and own the product strategy for the cruise reservation system’s integrations.
Act as the key liaison with the third-party system provider, ensuring accountability, alignment on SLAs, and proactive improvements.
Produce roadmaps, define strategy, and solutions to complex integration problems.
Maintain product vision and roadmap, keeping stakeholders up to date on the deliverables and timelines.
Create and maintain system documentation for solution design, domain technologies.
Requirements
Bachelor’s degree in information technology, Computer Information Systems, or related field
10+ years of experience in IT operations, Engineering, or technology leadership roles, preferably in the travel, hospitality, or cruise industry.
Ability to take responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams
Evidence of effective communication and relationship skills, especially the ability to articulate advanced technical topics to both technical and non-technical staff
Ability to work with a limited set of requirements
Proven success in managing enterprise-scale, customer-facing platforms, particularly those hosted or managed by third parties.
Strong knowledge of ITIL or similar frameworks for production support.
Experience with cloud infrastructure, APIs, data flow, and integration best practices.
Experience with tools like ServiceNow, Jira, and monitoring platforms.
Strong understanding of service-level management and contractual agreements.
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