SAP Consultant focusing on Order to Cash (OTC) for digital transformation projects at Avantti Tecnologia. Collaborating on process optimization and cross - departmental system integration.
About the role
- Technical Support Analyst providing assistance for SAP Business One. Responsible for customer support and system configuration in a leading ERP software company.
Responsibilities
- Provide high-quality technical support to customers, handling Level 1 and Level 2 tickets
- Receive, log, analyze and resolve requests according to established procedures
- Install and configure SAP Business One for end users
- Perform basic system and add-on administration and configuration tasks
- Analyze, interpret and resolve technical and functional issues and questions
- Document support cases with evidence, including screenshots and step-by-step descriptions of applied solutions
- Manage own ticket queue by setting priorities and ensuring SLAs are met
- Keep incidents up to date with clear information about the support provided
- Issue technical reports with detailed solutions at the end of support activities
- Keep customer records updated in GLPI (access credentials, system and contact information)
- Maintain efficient and ongoing communication with customers to ensure satisfaction
- Identify business needs, requirements and demands
- Collaborate with other analysts and team leaders to resolve, track and handle tickets
Requirements
- Bachelor's degree
- SQL — Basic level
- Business concepts
- Operating systems: Windows and Linux
- SAP Business One — Basic level
- English — intermediate (level 3)
Benefits
- Ramo Desenvolve: Development and training program
- Bonus of up to one month’s salary based on KPI achievement (subject to eligibility)
- Ramo Reconhece: Quarterly recognition program
- Day off on your birthday or another day within your birth month, to be agreed
- Language allowance: 1st year BRL 130.00 / 2nd year BRL 180.00 / 3rd year BRL 250.00
- TotalPass/Wellhub: access to fitness and wellness services
- Health and wellness initiatives and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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