Data Platform Engineer developing cloud solutions for a leading retail company in Portugal and Spain. Collaborating on data pipelines and optimizing data integration solutions in a hybrid work environment.
About the role
- Senior BI Platform Engineer managing and optimizing enterprise BI platforms like Sigma Cloud, Power BI, and Tableau with stakeholder collaboration during US hours.
Responsibilities
- Administer and manage Sigma Cloud environment including user provisioning, role-based access, and governance.
- Manage warehouse connections (Snowflake / cloud DW integrations).
- Monitor query performance and cost governance.
- Troubleshoot dashboard performance, model-level issues, and data refresh failures.
- Implement SSO and authentication integrations (Okta / Entra ID).
- Coordinate with Sigma support for escalations and product issues.
- Administer Power BI Service, workspaces, and capacities.
- Manage licenses, roles, RLS policies, and Service Principals.
- Maintain and monitor Gateways.
- Support Fabric capacities (if applicable).
- Automate tasks via Power BI REST APIs.
- Perform RCA for refresh failures, dataset performance issues.
- Coordinate Microsoft support tickets when required.
- Manage Tableau Cloud / Server environments.
- User access management and license governance.
- Maintain Bridge nodes (if applicable).
- Perform version upgrades and patching.
- Monitor extract refresh failures and server performance.
- Automate processes using Tableau REST API / TSC.
- Handle vendor escalations and performance troubleshooting.
- Own platform health monitoring across all BI tools.
- Conduct root cause analysis for dashboard/report failures.
- Ensure SLA adherence during support window (4:30 PM – 1:00 AM IST).
- Maintain SOPs and documentation.
- Collaborate with data engineering teams for data pipeline troubleshooting.
- Communicate outages, planned upgrades, and platform advisories.
Requirements
- 8+ years of experience in BI platform engineering or administration.
- Hands-on production support experience in enterprise BI environments.
- Experience managing US stakeholders / working in US overlap shifts.
- Strong troubleshooting and RCA capability.
- Excellent communication skills.
Job title
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Tech skills
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